Professional communication in English

You have a good command of the language of Shakespeare and you even use English every day in your job. However, you realise that you lack that extra something that you need to be totally at ease in your English communication, especially in certain specific circumstances.

Aside from the grammar and vocabulary, it’s often a matter of finding the appropriate expression, avoiding ‘false friends’ and recognising the nuances in communication which make the difference.

The exercises in the Professional communication in English programme have been developed specifically to allow participants to think spontaneously in English when receiving visitors, in contact with English-speaking clients, suppliers, colleagues and management.

Programme:

• How to give a good impression in front of your English-speaking contacts
• Demonstrate professionalism in your English communication:
  • Reception and greeting (in person and by phone)
  • How to present yourself and your organisation
  • Thank-yous
  • How to formulate questions
  • Managing complaints
  • How to present products and services

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