Coaching as the key to efficient communication

All companies rely on their assistants in order to function well. Their proximity to management, access to information and the informal side to their role are all reasons for this.

It is essential therefore that you adopt effective and appropriate communication strategies related to the different roles which you play within your organisation.

How should we best communicate in order to improve our working relationship with those around us? Which communication tools can help to increase our performance? How to adapt our communication to our conversation-partner? How to identify win-win situations with internal or external clients?

Find the answers to these questions in the training course Coaching as the key to efficient communication.

Programme:

• The coaching role of the assistant
  • Clarifying and defining the coaching dimension
  • We're all coaches!
  • The impact of the ‘Coaching attitude’ on motivation (one’s own and others’)
  • How to identify and conquer personal and structural resistance to coaching
  • Defining the constant win-win in a coaching situation
• Understanding what every coach should know
  • Situational coaching: how the timing has an impact on coaching
  • Finding the right distance: balancing sympathy and empathy
• Speaking the language of a coach
  • Positive formulation
  • Questioning
  • Reformulating
  • Metaphors
  • Active listening
  • Feedback

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