Title

Customer Happiness Officer - German speaking

Location
EVERE
Type of Vancancy
Short temporary mission
Reference
1169563_EN

Description

The role of Customer Service Representative provides enhanced customer service ensuring that customer needs are fully met on time and in full.
You will be the focal point for Customers placing orders, booking the transport, understanding customer’s needs and handling orders in an accurate and timely manner to ensure their needs are met on time and in full, Order to Cash process.  
Ensure enhanced customer service is achieved using SAP for order processing.
Responsible for good working relationships between his/her commercial colleagues to ensure effective response to customer needs/enquires.
Capable to cover for colleagues during holiday periods, sickness and act as a training resource for less experienced staff and will be expected to work to a schedule appropriate for the Customer Portfolio.

Requirements

Bachelor Degree or experience in Supply Chain (Customer Service) or 2 years’ experience in a customer facing role
Fluent in German good English knowledge, and conversational French, any other European Languages are a plus.
Excellent telephone manner
Experience in SAP is a big plus.
Excellent written and verbal communication skills
Stress resistant

What we offer

Opportunity to join a multinational company that ranks among the top three worldwide in its sector of activity, with more than 4,300 employees and manufacturing, sales and marketing operations in ten countries across Europe. You will be offered a Temporary contract of around 4 to 6 months with possibility of extension, and a very attractive compensation package.The offices are based in Evere near Public Transport.

More info? Contact us

Reference
1169563_EN
[office_name]
Secretary Plus International Talents
[office_street]
Tervurenlaan
[office_house_number]
270
[office_zip_code]
1150
[office_city]
SINT-PIETERS-WOLUWE
[office_phones]
+32 (0)2 289 63 80