Customer Service Agent (m/f)

Type of Vancancy
Option permanent contract


  • Responsible for the management of customers’ orders, from order intake to overdue recovering, in line with contract, procedure guidelines and customer expectations;
  • Pro-actively follow up all the key stages of an order such as availability check and regular customer updates;
  • Enable and manage adequate communication with Sales Support, Commercial team, and other Supply Chain functions;
  • Working with transportation, scheduling and escalation teams to resolve service issues and expedite orders as defined by customer/contract requirements;
  • Preventing overdue in checking daily information’s in SAP and Aforce systems, follow up Overdue together with the account manager and sales support functions;
  • Assist with the creation and verification of credit/debit invoices for customers;
  • Actively participating in the Customer Management Incident process as each situation requires;
  • Actively participating to the forecasting process;
  • Enforce all Supply Chain business rules and notify deviations (lead times, surcharges, Communication flows, etc.)
  • Back up for other team members.



  • You completed a Bachelor’s degree;
  • Preferably 1 to 2 years of Customer Service or supply chain experience;
  • You are fluent in English and German, Italian is a plus;
  • Proficiency in Microsoft Office Package (Outlook, Excel, etc.)
  • Demonstrating problem solving and decision-making skills;
  • Positive attitude, able to deal with ambiguity and team player are “must have”;
  •  Learning capacity (curious, adaptable, broad perspective);
  • Execution capacity (keen sense of priority, motivate for high performance and excellence, strong motivation, strong communication).

What we offer

We offer a competitive salary and an attractive benefits package depending on experience.

More info? Contact us

Secretary Plus International Talents
+32 (0)2 289 63 80