Title

Customer service German market

Location
ANDERLECHT
Type of Vancancy
Option permanent contract
Reference
1196125_EN

Description

1. Act as prime contact person for the customers of his/her portfolio

2. Ensure timely delivery of correct product to his/her customers, manage back order situations and propose alternative solutions where possible

3. Manage (receive, register, follow-up and report) all complaints received from his/her customer and ensure a professional and pro-active feedback to the customer

4. Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system

5. Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team

6. Keep track of sample deliveries to his/her customers and follow-up on customer feedback

7. Give commercial support to the sales team by following the order pattern of his/her customers, checking forecasts and supply against the order pattern and contact the customer to obtain the forecasted orders

Requirements

• University degree or equivalent

• At least 3 years of experience in an international customer support position • Fluent German and English

• PC literate: sufficient knowledge of PC and network and standard packages used under Windows

• Analytical capabilities, able to interpret reporting’s, listings, numbers and forecasts

• Commercial attitude

• Excellent communication skills

• Stress resistant

• Team player

• Dynamic, creative and assertive

• Performance and quality driven

• Flexible and able to work in a changing environment

What we offer

Fast paced international environement permanent full time contract (start on interim) function based in Anderlecht Competitive salary

More info? Contact us

Reference
1196125_EN
[office_name]
Secretary Plus International Talents
[office_street]
Tervurenlaan
[office_house_number]
270
[office_house_number_extension]
-20
[office_zip_code]
1150
[office_city]
SINT-PIETERS-WOLUWE
[office_phones]
+32 (0)2 289 63 80