Customer Service Representative German speaking

Type of Vancancy
Permanent contract


- Responsible for processing customer orders, maximizing customers satisfaction.
- First contact point for customers for all order-related issues and you act as an interface to other internal departments such as Sales, Commercial and Supply Chain.
- You support Sales and product line and champion Supply Chain procedures & business rules. Understand and translate the requirements of our customers regarding a wide range of products.
- Working with logistics, scheduling and escalation teams to expedite orders as defined by customer / contract requirements and are involved to solve issues regarding the logistics
- Information input into SAP (previous experience is an asset but not essential)
- Follow up overdue invoices together with the account manager and sales support functions
- Creation and verification of credit / debit invoices for customers
- Customer Management Incident process treating each query / complaint in a professional and service oriented
- Active participation in the forecasting process
- Enforce all Supply Chain business rules and notify on deviations to promote best practice


- Preferably 1 to 3 years commercial experience in the B2B international / global business environment – fresh graduates with a hunger for sales can also be considered
- Fluent English as well as German native level
- Strong business developer and good at building client relationships
- Hands-on, analytical with strong negotiation skills
- Extrovert, telephone savvy, customer focus mindset
- Team Player with Play to win mentality
- Acquainted with modern communication and office tools, Microsoft office, tableau reader, Lync, web based tools

What we offer

An opportunity to work in stimulating international environment, competitive salary and benefits combined with outstanding career development opportunities in a global company, with possibility to permanent contract after initial 6 months Temporary contract.

More info? Contact us

Secretary Plus International Talents
+32 (0)2 289 63 80