Customer Service Representative Key Account, with French in Anderlecht.



As Customer Service Representative Key Account you will have to build and sustain strong customer relationships and have a solid understanding of the customers’ business needs. 

  • You will manage and be accountable for all Customer Service activities for the Key Accounts of the respective customer portfolio;
  • You will act as primary point of contact for the Key Account customers and the Business Unite Managers;
  • You will consolidate on a monthly basis all relevant information, data and figures on the customer profile;
  • You will implement an efficient rolling forecast process and ensure forecast accuracy according to the Supply Key Performance Indicators;
  • You will actively contribute to the development of customer partnerships;
  • You will maintain customer satisfaction by efficient and accurate communication and by identifying shortfalls and recommend/implement corrective actions;
  • You will assist with the preparation of contractual agreements;
  • You will ensure adherence to the Credit & Collection Key Performance Indicators;
  • You will regularly visit the key account customers of the respective portfolio.



  • You possess a university degree or obtained equivalent experience in a similar environment;
  • You have at least 5 years of experience in an international customer support position;
  • You have a native level of French and high profiency in English (every other language is an asset);
  • You are a PC literate: sufficient knowledge of PC, network and standard packages used under Windows;
  • You have a passion for customer service;
  • You have strong interpersonal and communiation skills;
  • You are dynamic, creative and assertive;
  • You are flexible and able to work ina changing environment;
  • You have negotiation skills;
  • You are goal-oriented;
  • You have high level analytical and sales forecasting skills.

What we offer

You'll be offered an attractive salary package with a contract that could become permanent. 
You will be working with a great team of professionals, in a multicultural and multilingual environment.

More info? Contact us

Secretary Plus International Talents