Customer Service Representative with English and French or Dutch, based in Evere



As a Customer Service Representative you will interact with customers to handle complaints, process orders, and provide information about the organization's products and services.

  • You will handle the order processing and invoicing;
  • You will verify supplier invoices and contest them if needed;
  • You will  organize the transport and logistics of products in the most efficient way and follow up debtors to ensure on-time payments of invoices;
  • You will prepare weekly and monthly commercial reports and assist in the financial reporting and reconciliation for the Business;
  • You will  assist the team in keeping product information up to date and in regulatory matters;
  • You will  contribute to the development of sales and achieve sales targets by maintaining good relationships with customers through regular telephone and email contact;
  • You will be Involved in production planning, stock management and warehousing control;
  • You will  handle customer complaints promptly and positively to enhance customer confidence in the business;
  • You will assist in the forecasting and management of the product availabilities in liaison with the Sales and Supply Chain Manager.


  • You have previous experience in customer service and/or inside sales sector;
  • You are fluent in English and have a good knowledge of Dutch or French, other European languages such as German and/or Italian are a plus;
  • You have strong numeracy skills and good PC literacy (especially spreadsheets);
  • You have excellent communication skills, particularly on social intelligence and inter-personal skills;
  • You have good negotiation and influencing skills and a good understanding of the supply chain concept;
  • You have excellent planning skills and you are able to handle all administration tasks in an efficient manner;
  • You are customer-oriented and a team player, with the aptitude to solve problems efficiently;
  • You are highly self-motivated and you are able to work with very limited guidance or supervision.

What we offer

A competitive package according to experience, in an international environment.

This function is based in Evere.

This is a part-time function which will initially start with an Interim contract, which can become permanent. 

More info? Contact us

Secretary Plus International Talents