Title

Customer service - Swedish market

Location
ANDERLECHT
Type of Vancancy
Option permanent contract
Reference
1196150_EN

Description

1. Act as prime contact person for the customers of his/her portfolio

2. Ensure timely delivery of correct product to his/her customers, manage back order situations and propose alternative solutions where possible

3. Manage (receive, register, follow-up and report) all complaints received from his/her customer and ensure a professional and pro-active feedback to the customer

4. Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system

5. Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team 6. Keep track of sample deliveries to his/her customers and follow-up on customer feedback

7. Give commercial support to the sales team by following the order pattern of his/her customers, checking forecasts and supply against the order pattern and contact the customer to obtain the forecasted orders

Requirements

• Fluent English and Swedish. Any other language is a plus • Experience in order management in ERP

• Analytical capabilities, ability to interpret reports, listings, forecasts and budgets

• Understanding of the logistic operations and supply processes (top level)

• PC literate: sufficient knowledge of PC, network and standard packages used under Windows. Desirable Job Competencies • Has a passion for the customer (customer-focused)

• Commercial attitude

• Excellent communication skills

• Stress resistant

• Self-organized and process oriented

• Attentive to the details

• Persevering and driven by result

• Team player

• Dynamic, creative and assertive

• Performance and quality driven

• Flexible and able to work in a changing environment

What we offer

fast paced international environement permanent full time contract (start on interim) function based in Anderlecht competitive salary

More info? Contact us

Reference
1196150_EN
[office_name]
Secretary Plus International Talents
[office_house_number]
270
[office_house_number_extension]
-20
[office_zip_code]
1150