Customer support Italian market (Mechelen)

Type of Vancancy
Permanent contract


As a Customer Service Representative, you are responsible for processing customer orders while maximizing the satisfaction of our customers throughout the enterprise. You are the first contact point for customers for all order-related issues and you act as an interface to other internal departments. You support Sales and product line and champion Supply Chain procedures & business rules. Finally you are expected to understand and translate the requirements of our customers regarding a wide range of products.

Main Tasks:

40% • You manage customer orders from A – Z in line with company guidelines and company policy • You do a proactive follow-up of all stages of the order assuring a smooth contact with customers • You maintain strong working relationships with other internal related departments such as Sales, Commercial and Supply Chain • You work with transportation, scheduling and escalation teams to expedite orders as defined by customer / contract requirements and are involved to solve issues regarding the logistics

30% • You check and input information into SAP (previous experience is an asset but not essential) • You follow up overdue invoices together with the account manager and sales support functions • You assist with the creation and verification of credit / debit invoices for customers

30% • You participate actively in the Customer Management Incident process treating each query / complaint in a professional and service oriented fashion • You participate actively in the forecasting process • You respect and enforce all Supply Chain business rules and notify on deviations to promote best practice • You provide back-up of other team members


Preferably 1 to 3 years commercial experience in the B2B international / global business environment – fresh graduates with a hunger for sales can also be considered

Strong business developer and good at building client relationships Ability to translate research learnings into insight and recommendations to business Hands-on, analytical with strong negotiation skills

Extrovert, telephone savvy, customer focus mindset Team Player with Play to win mentality

Acquainted with modern communication and office tools, Microsoft office, tableau reader, Lync, web based tools SFDC Cost and margin conscious, going for the “extra cent” without jeopardizing relations

Fluent ITALIAN & English

What we offer

We will provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world. This is the chance to join a dynamic team and to contribute to the smooth running of an international business. Contract: 10 months maternity leave cover (on interim contracts). Position based in Mechelen.

More info? Contact us

Secretary Plus International Talents
+32 (0)2 289 63 80