Title

Customer Support Representative with English and Dutch

Location
RUMST
Type of Vancancy
Short temporary mission
Reference
1271347_EN

Description

  • Process incoming orders and enquiries from external and internal customers;
  • Build a strong relationship with customers to be able to handle calls/mails relating to service failure/recovery and support services;
  • Ensure to act in compliance with the philosophy of Customer Support Excellence;
  • Book/retrieve/amend orders and provide customers with immediate order confirmation and order updates;
  • Manage the orders and due dates according CS KPI’s (e.g. open pick lists, order intake, scheduled orders, …);
  • Respond to customer’s request for information in a proactive manner;
  • Inform the customer of all  services, including promoting the on-line ordering tool WebParts and other channels (e.g. EDI) to ensure the optimum service is selected to meet the customer’s needs;
  • Provide price quotations on customers’ demand;
  • Deliver lead time information on a permanent basis to the customers (weekly order status reports);
  • Handle tracking requests from customers;
  • Work closely with all departments to ensure customer satisfactions are met;
  • Action requests from other CSR’s in their absence (back-up) to ensure a successful resolution of customers’ issues and concerns;
  • Pro-actively inform the customer about the status of his orders, back-orders and shipments. Run the necessary queries to obtain this info;
  • Invoice the customer based on the agreed conditions;
  • Ensure all shipped parts are invoiced at month end and a maximum of the packed parts are shipped;
  • Make sure all necessary documents are complete and handed over to the third party logistics partner to guarantee a smooth delivery to the customer;
  • If problems occur, act swiftly with all involved parties to implement the appropriate recovery plan at a minimal additional cost.

Requirements

Functional and technical skills:

  • Fluent English and Dutch language skills both written and spoken; 
  • Good level of PC skills and past CRM tool usage is a benefit;
  • Bachelor or likewise through experience.

Desirable:

  • Experience in an international Customer Service environment and or in a commercial position preferably in a Logistics/Supply Chain environment.

Quality skills:

  • Analysis: gather relevant information to reply to customers’ enquiries. Business process understanding;
  • Managing work;
  • Problem solving;
  • Time management.

Teamwork skills:

  • Attention to detail;
  • Collaboration/co-operation;
  • Flexibility;
  • Follow-up;
  • Initiative;
  • Integrity;
  • Written and Oral communication;
  • Listening;
  • Relationship building;

Leadership Skills:

  • Managing change.

What we offer

A very attractive salary package and the opportunity to work in an international environment. The contract is for a duration of 6 months.

More info? Contact us

Reference
1271347_EN
[office_name]
Secretary Plus International Talents
[office_street]
Tervurenlaan
[office_house_number]
270
[office_zip_code]
1150
[office_city]
SINT-PIETERS-WOLUWE
[office_phones]
+32 (0)2 289 63 80