Title

Customer support with Russian - Rumst

Location
RUMST
Type of Vancancy
Long temporary mission
Reference
1199239_EN

Description

Within your customer cluster (team) you ensure that the automation strategy of Order Entry is managed. This is related to the complete order to ship process and you are responsible to work with your customers and internal stakeholders to drive process automation. • You are responsible to communicate with customers all information related to their orders to ensure internal and customer KPI’s are met consistently. • Ensure to act in compliance with the company’s philosophy of Customer Support Excellence, by taking ownership of all customer enquiries and acting as a professional customer focused member of the team. • Inform the customer of all services, including promoting the on-line ordering tool and other channels to ensure the optimum service is selected to meet the customer’s needs. • Work with customer on quotations, letter of credit and cash against document orders as defined in customer agreements. • Deliver lead time information on a permanent basis to the customers (weekly order status reports) through automated process and other reports as defined in customer agreements. • Work with all internal departments to follow back orders and build strong relations with the materials expediting team to be able to gather daily updates for your customers. • You are responsible to manage all invoice timeframes for your customers to ensure that customers receive invoices on time. • Manage all required documentation to allow shipments to pass through customs and other border controls with delay. • If problems occur, act swiftly with all involved parties to implement the appropriate recovery plan at a minimal additional cost. • Work proactively within the customer support department to be available to support customers across the team cluster and across clusters as required. • Responsible to continuously look for improvement opportunities to drive efficiencies, costs savings and customer satisfaction. • Travel may be required to customer locations – MAX 5%

Requirements

Fluent English and Russian o Experience in an international Customer Service or business environment, preferably within Logistics, import/export or supply chain. o Experience in a continuous improvement environment o Bachelor or likewise through experience. o Good level of PC skills and past CRM tool usage is a benefit (Siebel SAP….) o Time management and multi-tasking skills o Ability to handle stress & taking ownership of customer challenges o Team focused and passionate about customer support

What we offer

You will join an international team of 15 on a interim contract with option for permanentdepending on performance and headcount. Working hours: 39 hours/ week - start between 8 and 9 - half hour lunch break. You will be offered an onboarding training of 2-3 weeks. Function based in Rumst.

More info? Contact us

Reference
1199239_EN
[office_name]
Secretary Plus International Talents
[office_street]
Tervurenlaan
[office_house_number]
270
[office_zip_code]
1150
[office_city]
SINT-PIETERS-WOLUWE
[office_phones]
+32 (0)2 289 63 80