Title

Export Customer Service Representative with French and English

Location
EVERE
Reference
1357566_EN

Description

As an Export Customer Service Representative, you will process orders received from Export Customers, efficiently and accurately in accordance with agreed Customer and Business requirements in coordination with production storage sites and service providers.

You will  directly interact with Sales Managers and other key functional teams e.g. Product Planning, Logistics Operations, Manufacturing Loading Teams, Technical, Finance & Credit Control Teams.

  • You are the focal point for Customers and Overseas Agents placing orders;
  • You liaise with Sales and Local Planning to determine acceptability of terms and conditions;
  • You will be handling orders in an accurate and timely manner ensuring that needs are fully met;
  • You ensure that all movements from the Production or Storage Sites are made with correct documentation and declarations, particularly for hazardous cargo;
  • You ensure that legal requirements are met and delays/penalties are not incurred;
  • You liaise with Freight Forwarding Company and Tank Operators to ensure effective and efficient despatch and freight forwarding on an operational basis;
  • You will record Freight Forwarder operational performance in line with agreed operational KPI’s;
  • You ensure that all orders conducted on a Letter of Credit basis meet the terms of that Credit resulting in payment being made to terms;
  • You will raise all Non-conformances and Complaints and ensure all are investigated and concluded with acceptable corrective actions within the agreed timescale;
  • You will also provide support outside of the normal Export OTC process. 
     

Requirements

  • You are in possession of a Bachelor Degree in International Trade or have a minimum of 2 years' experience in a customer facing role;
  • You have excellent written and verbal communication skills in French and English;
  • You have excellent telephone manner;
  • You can handle stress, you are customer-oriented and have problem-solving capability; 
  • You have an eye for detail and have strong organizational skills;
  • You have knowledge of Export process and production;
  • You possess Contractual and Competition Law Awareness;
  • You are proactive, enthusiastic and can take initiatives. 

What we offer

A competitive package according to experience, in an international environment.

This function is based in Evere.

This is initially to start with a CDD of 6 months which can become permanent. 

More info? Contact us

Reference
1357566_EN
[office_name]
Secretary Plus International Talents
[office_house_number]
270
[office_zip_code]
1150