IT Support coordinator English speaking

Type of Vancancy
Short temporary mission


The Information Technology (IT) Support Coordinator is responsible for the support of enterprise computer hardware, operating systems and applications. It is a customer service focused role that requires excellent computer troubleshooting skills as well as computer hardware and software knowledge. He/she will be the bridge between the customer and the rest of the IT department

Principal Duties and Responsibilities

  • First line support: Assisting with information technology issues, problems and questions;
  • On-site (Brussels) and remote support (by phone / email) of the EMEA offices, according to SLA’s (service level agreements); 
  • Escalates more involved problems to the appropriate Tier 2 support team;
  • Updates status reports;
  • Acts as a liaison between customers and technical escalation teams;
  • Documents and keeps up to date the IT procedures and guidelines;
  • Provides support and training to existing staff and new hires;
  • Manages and maintains Audio and Video Equipment;
  • Provides printer support.


  • High School Education required;
  • Fluent in English. Knowledge of other languages is a plus;
  • Working knowledge of computers and MS Office;
  • Very good knowledge of common applications such as Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Skype, Teams, …);
  • Knowledge of MS Active Directory; 
  • Knowledge of operating systems such as Windows (Win7, Win10, Server 2008, Server 2012), Apple (iOS, Mac osx);
  • Excellent verbal and written communication skills, face to face and over telephone (English);
  • Nice to have: Experience with multicultural environments, Knowledge of Microsoft Exchange, WebEx, Polycom and Cisco CCNA;

Specific Knowledge, Skills & Abilities:

  • Computer Hardware knowledge;
  • MS office suite;
  • MS Active Directory - managing and installations;
  • MS Windows Win7/Win10/Mac;
  • iPhone/Android knowledge.

What we offer

You'll be offered a permanent contract in the area of Woluwe in a very dynamic and multicultural team.

More info? Contact us

Secretary Plus International Talents
+32 (0)2 289 63 80