Title

IT Support coordinator English speaking

Location
SINT-LAMBRECHTS-WOLUWE
Type of Vancancy
Short temporary mission
Reference
1282294_EN

Description

The Information Technology (IT) Support Coordinator is responsible for the support of enterprise computer hardware, operating systems and applications. It is a customer service focused role that requires excellent computer troubleshooting skills as well as computer hardware and software knowledge. He/she will be the bridge between the customer and the rest of the IT department

Principal Duties and Responsibilities

  • First line support: Assisting with information technology issues, problems and questions;
  • On-site (Brussels) and remote support (by phone / email) of the EMEA offices, according to SLA’s (service level agreements); 
  • Escalates more involved problems to the appropriate Tier 2 support team;
  • Updates status reports;
  • Acts as a liaison between customers and technical escalation teams;
  • Documents and keeps up to date the IT procedures and guidelines;
  • Provides support and training to existing staff and new hires;
  • Manages and maintains Audio and Video Equipment;
  • Provides printer support.

Requirements

  • High School Education required;
  • Fluent in English. Knowledge of other languages is a plus;
  • Working knowledge of computers and MS Office;
  • Very good knowledge of common applications such as Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Skype, Teams, …);
  • Knowledge of MS Active Directory; 
  • Knowledge of operating systems such as Windows (Win7, Win10, Server 2008, Server 2012), Apple (iOS, Mac osx);
  • Excellent verbal and written communication skills, face to face and over telephone (English);
  • Nice to have: Experience with multicultural environments, Knowledge of Microsoft Exchange, WebEx, Polycom and Cisco CCNA;


Specific Knowledge, Skills & Abilities:

  • Computer Hardware knowledge;
  • MS office suite;
  • MS Active Directory - managing and installations;
  • MS Windows Win7/Win10/Mac;
  • iPhone/Android knowledge.

What we offer

You'll be offered a permanent contract in the area of Woluwe in a very dynamic and multicultural team.

More info? Contact us

Reference
1282294_EN
[office_name]
Secretary Plus International Talents
[office_street]
Tervurenlaan
[office_house_number]
270
[office_zip_code]
1150
[office_city]
SINT-PIETERS-WOLUWE
[office_phones]
+32 (0)2 289 63 80