Title

Sales Back Office English, French and Spanish

Location
BUIZINGEN
Type of Vancancy
Option permanent contract
Reference
1182906_EN

Description

The Sales Back Office is an inside support for the sales activity. It starts when the sales order is received and aims to deliver and follow after-sales conformity and customer satisfaction. The Back Office is in close contact with the Front Office and has regular contacts with customers.

The main responsibilities are:

Check the order:
- Validate and process the order, ensuring contract obligations are met (check price, delivery, specifications, terms of condition …)
Communicate internally customer requirements:
- Execute an internal review to make sure all information to meet customer requirements is communicated (product specifications, lead time, terms and conditions)
Prepare export administration:
- Collect, verify and deliver all necessary documents to external parties to ensure on time delivery
Check that contract obligations are met:
- Manage and control the delivery to ensure OTIF
- Verify and follow payment and collection
Check customer satisfaction Report to the Front Office on:
- Communicate effectively with customers, ensure customer satisfaction
- Troubleshoot effectively if a breakdown in the process occurs to ensure the reputation with the customer is maintained
- Handle after sales problems or claims that require actions

The Sales Back Office reports to the Inside Sales & Customer Services Manager.

Requirements

•Secondary school degree or bachelor, preferably with knowledge of export documents and regulations. Experience is not a must, but you will have to work in an international environment and be willing to learn about export regulations and documentation.
•Strong language skills, both oral and written, in French and English, as well as good understanding of Spanish. Any other language is an asset.
•Able to operate MS Office (Excel, Word, Outlook) at a good level.
•Database application literate.
•Knowledge of SAP is a plus.
•Key competencies: Communication skills, Customer oriented, Global team player.
Experience is not a must, but they will have to work in an international environment and be willing to learn about export regulations and documentation.

What we offer

We offer an exciting and challenging international work environment with an attractive salary and benefits package.
Start with a Temporary contract of 6 months followed by a permanent contract after.
You have the possibility to grow within an international group through training and career development.

More info? Contact us

Reference
1182906_EN
[office_name]
Secretary Plus International Talents
[office_street]
Tervurenlaan
[office_house_number]
270
[office_zip_code]
1150
[office_city]
SINT-PIETERS-WOLUWE
[office_phones]
+32 (0)2 289 63 80