Supply Chain Planner/Customer Service Advisor (m/f)

Type of Vancancy
Option permanent contract


Together with our customer based at Zaventem, we are looking for a Supply Chain Planner / Customer Service Advisor. 
The main aim is to provide statisfaction, loyalty and good service level.  You are an important contact point for the customers and for the customers satisfaction.
Attached hierarchical to the Customer Service Supervisor of the Benelux and functional to the Supply chain manager, you are in charge of the daily contact and relationship with our privileged customers (Key accounts).  You handle conscientious the orders and the execution of the deliveries in line with the customer expectations and the strategy defined by the management.  
You will also have some responsibilities in the supply management of our Regional Distribution Centre (RDC).

Your Responsibilities :
- Daily communication with the customers
- Order management
- Execution of the deliveries by optimising the flows (direct shipment from the factory)
- Create availability of the products in collaboration with the European Headquarter.  
- Verification of the Sales forecasts of these customers (key accounts)
- Follow-up of the supply and stock levels at the RDC based on objectives defined by your management.
- Active participation to keep the Product Masterdata up to date.  
- Repporting to your manager.
- Back-up at the Customer Service department (Benelux) (+/- 25%)


You already have some experience in a customer Service and Supply Chain environment. 
You are familiar with order management processes, planning and priority management
You can express yourself in English, Dutch and French.
You can easily use the computer and know the common software (MS-Office, SAP (ERP), etc. …)
With your analytical qualities, you can work autonomous, you have a relational fluency and you are rigorous and fast in your decision-making.
You have strong communication and social skills
You are customer minded and sales driven
You are postive minded 
You like to take initiative
You are proactive and hands-on

What we offer

Our customer offers an adapted salary according to your skills and relevant experience. The compensation packages includes benefits such as Meal-vouchers, Hospitalisation insurance, Additional holidays...

More info? Contact us

Secretary Plus Leuven