Customer Care Operations Employee (M/F)

Type vacature
Vast contract


For one of our customers in Heerlen (The Netherlands) we're looking for an experienced Customer Care Operations Employee (M/F). This is a fulltime job with an option to a permanent contract. The department in Heerlen is an important distributioncenter for this multinational.

- You are responsible for the daily monitoring of the order-to-cash process;
- You follow up on orders, manage complaints and credit notes, returns, etc.;
- You are responsible for monitoring physical and information flows;
- You support the back office and sales colleagues where necessary;
- You inform customers about products and procedures, and offer solutions where needed (possibly after consulting other involved departments);
- Besides these operational tasks, you will contribute to improvement processes in the supply chain trajectory;
- You will use SAP daily;

Functie eisen

- You hold a degree in higher education;
- You have excellent proficiency in Spanish, Portuguese and English. Knowledge of an additional European language is a plus;
- You have 3 years of experience at the minimum in a similarly complex and international customer service environment;
- You are customer-oriented and able to think processbased;
- You are proficient with pc's in general, having experience in SAP is a plus;

Wat wij bieden

- A fulltime job (40h/week) in an international, growing company;
- Experience in an interesting and rapidly evolving sector;
- A contract for 1 year with the possibility of a permanent contract;

Meer info? Contacteer ons

Secretary Plus Hasselt
Kempische Kaai
+32 (0)11 26 96 86