Customer Service Representative Poland/Benelux (M/F)

Type vacature


Job responsibilities:

As a Customer Service Representative, you will be part of the European customer service team in which you will be responsible for Poland and Benelux. You are the point of contact for external customers (incl. key account handling) and internal departments and you deliver a fast and reliable communication and order follow-up. You will answer all incoming calls and you will place orders in the ERP system (JD Edwards). You will advise our customers on the product range and open orders via telephone and e-mail. In addition, you will give administrative support to our sales force in Poland/Benelux and you will be responsible for the translations into Polish (website content, leaflets, communications, …).

You will be involved in the preparation of customer visits in the European training center, in the organization of local fairs and the follow-up of sales leads. You will report to the customer service coordinator.

Functie eisen

Required qualifications and experience:

- Bachelor degree
- Minimum 5 years of experience in a commercial, customer-focused and international Customer Service team.
- A service minded, conscientious personality with a big sense of responsibility.
- Initiative taker, team player and multi tasker
- Familiar in working with other cultures
- Accurate, strong organizing skills and good computer skills
- Native Polish speaker and excellent communication skills in Dutch and English. Knowledge of other languages is an advantage.
- Technical interest would be an advantage but is not required
- Working on Belgian bank holidays may be required

Wat wij bieden

Our client offers an attractive salary package in a traffic-free environment with training on the job.

Meer info? Contacteer ons

Secretary Plus Hasselt
Kempische Kaai
+32 (0)11 26 96 86